Account & Data Deletion

How to request deletion

ConaPlan is operated by Conaprojekt, Luka Godnič s.p., Trstenik 74, 4204 Golnik, Slovenia.

To delete your ConaPlan account and the personal data associated with it, email info@conaplan.app from the address linked to the account, with the subject "Account deletion". This also covers accounts created in the mobile app or earlier in the ConaSnap or Planer apps.

We may ask for additional information to verify your identity before deleting. We handle the request without undue delay and within one month of receipt at the latest.

What we delete

On your request we delete:

• your account, sign-in credentials and memberships in organisations;
• if you own an organisation and request its deletion: the organisation profile, logo, projects, schedules with versions, change history, change proposals and progress entries, problem reports, subcontractor links and their answers, weekly-report settings and log;
• voice recordings, transcripts, AI-structured report content, reports and PDFs and uploaded photos;
• other personal data associated with the account, except what we must keep by law.

Organisation members

Projects belong to the organisation. If you request deletion of your account as a member, your account and membership are deleted while the organisation's content — including entries you created — remains part of its projects, because the organisation is the controller of that content. To have such content removed, contact the organisation's owner. If an owner deletes the organisation, its members lose access to its projects; we notify them before the deletion.

Backups

Deleted data may remain in encrypted backups for up to 14 days until they are overwritten in the normal cycle. Backups are not used for any other purpose.

What we keep, and why

We keep invoicing and payment records as long as tax and accounting law requires (typically 10 years), solely to meet those obligations. We may also keep certain data to resolve disputes, prevent abuse or establish, exercise or defend legal claims.

Active subscriptions

Deleting the account does not cancel an active subscription automatically. Cancel it separately (email us for help); cancellation is governed by the Terms of Service.

Contact

info@conaplan.app · Trstenik 74, 4204 Golnik, Slovenia. More on how we process and retain data in the Privacy Policy.